Client Concierge
Personalised assistance, thoughtfully delivered by our dedicated experts.
At Whitestone Jewellery, exceptional service is as vital as exceptional craftsmanship. Our Client Concierge team provides a personalised experience.
We assist whether you are selecting the perfect piece, seeking styling advice, or require help with an existing order. Your satisfaction is our priority.
How Can We Help?
Our team can assist with:
- Product enquiries and recommendations
- Pearl and jewellery styling guidance
- Order updates and tracking information
- Gift selections for every special occasion
- Warranty and professional repair enquiries
- Detailed luxury jewellery care advice
- Returns and exchanges policy guidance
- General customer support and assistance
If you have a specific question, we would be delighted to hear from you. Please do not hesitate to reach out to us today.
Email Us
For all enquiries, feel free to email us for a prompt and professional response.
Contactus@whitestonejewellery.co.uk
We aim to respond to all enquiries within 1–2 business days.
Bespoke Assistance
Searching for a meaningful gift or looking for the perfect pearl piece for a special occasion? Our concierge is here.
Our team provides personalised recommendations tailored to your style, preferences, and occasion to help you find jewellery to be cherished.
We take pride in our ability to find unique designs. We invite you to contact our experts to discuss your specific requirements.
Our specialists understand the nuances of fine pearls. We ensure every client receives the attention they deserve when they contact our office.
Order Support
If you are contacting us regarding an existing order, please include your order number where possible. This ensures efficient service.
Having your details ready helps us track your delivery. We strive to provide the most accurate updates for every valued customer.
If you need to update shipping details, please contact our support immediately to ensure your package arrives at the correct destination.
Our Commitment to You
At Whitestone Jewellery, we believe luxury is defined by beautiful jewellery and thoughtful, attentive service. Experience the difference today.
Every enquiry is handled with care and professionalism. We have a genuine commitment to ensuring your experience with us is exceptional.
We value the trust you place in us. Our team works tirelessly to maintain the high standards associated with the Whitestone name.
From the first enquiry to the final delivery, we are with you. Please reach out to begin your journey with us.
We look forward to assisting you.
Contact us:
📧 contactus@whitestonejewellery.co.uk
📞 0207 856 0271 or 0753 827 8807
Customer Support Hours:
Monday – Friday: 9:00 AM – 17:00 PM (GMT)
Saturday: 10:00 AM – 16:00 PM
Sunday: Closed