Bespoke Terms and Conditions

Whitestone Jewellery — Bespoke Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the Whitestone Jewellery website and your purchase of products from Maison Whitestone LTD (“Whitestone Jewellery”, “we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

Maison Whitestone LTD is registered in England & Wales under company number [15868892] with its registered office at 124 City Road London EC1V 2NX.

2. Our Craft & Product Descriptions

Whitestone Jewellery specialises in hand‑finished, artisan‑crafted jewellery. We take great care to ensure product descriptions, imagery, and specifications are accurate. However:

·         Natural gemstones and pearls may vary slightly in colour, lustre, and form. These variations are not considered defects but part of the unique character of our jewellery.

• Hand‑finished pieces may contain subtle variations that reflect the craftsmanship of each item.
• Measurements are approximate and provided for guidance.
• Clients who wish to explore how their bespoke piece is visualised prior to crafting may refer to our design process.

3. Ordering & Acceptance

When you place an order:

• You will receive an order confirmation email acknowledging receipt.
• Acceptance of your order occurs only when we dispatch the item.
• We reserve the right to refuse or cancel orders where necessary (e.g., stock issues, pricing errors, suspected fraud).

If an order cannot be fulfilled, you will be notified and refunded promptly.

4. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.

A 50% deposit is required to begin crafting your bespoke piece, please review our deposit policy here.

We accept major payment methods including credit/debit cards, Payment must be received in full before dispatch.

Prices may change without notice, but confirmed orders will not be affected.

5. Shipping & Delivery

We offer domestic and international shipping through trusted delivery partners.

• For Bespoke orders, delivery estimates are agreed and shared with you via email.
• Delays caused by customs, courier issues, or external factors are outside our control.
• You are responsible for providing accurate delivery information.

Risk passes to you upon delivery; ownership transfers once full payment is received.

6. Returns & Exchanges

We want you to love your Whitestone piece. If you wish to return or exchange:

• Custom, personalised, or made‑to‑order pieces are non‑returnable unless faulty.
• Earrings cannot be returned for hygiene reasons unless defective.

7. Faulty or Damaged Items

If your item arrives damaged or develops a fault:

• Contact us immediately or within 5-7 days of receiving your item with photos and order details.
• We will repair, replace, or refund depending on the nature of the issue.
• Damage caused by misuse, impact, or improper care is not covered.

8. Jewellery Care

To preserve the beauty of your Whitestone Jewellery:

• Avoid exposure to chemicals, perfumes, and moisture.
• Store pieces separately to prevent scratching.
• Clean gently with a soft cloth.

Failure to follow care guidance may void eligibility for repairs or replacements.

9. Intellectual Property

All content on this website—including imagery, product designs, branding, and text—is the property of Whitestone Jewellery Ltd and protected by copyright and trademark laws.

You may not reproduce, distribute, or use our content without written permission.

10. Privacy & Data Protection

We respect your privacy and handle your personal data in accordance with UK GDPR and our Privacy Policy.

Your information is used solely for order fulfilment, communication, and service improvement.

11. Privacy Disclaimer 

We are committed to protecting your privacy throughout the bespoke design process. Any personal information, design references, photographs, or CAD files you provide are used solely for the purpose of creating your bespoke jewellery piece. We do not share, sell, or distribute your data to third parties except where required for essential service delivery (such as secure payment processing or insured shipping).

All digital assets — including CAD, sketches, and design notes — are stored securely and accessed only by authorised Whitestone team members and collaborating jewellery artisans involved in crafting your piece. These materials are retained only for as long as necessary to complete your commission and fulfil legal or regulatory obligations.

For full details on how your information is collected, stored, and protected, please refer to our Bespoke Privacy Disclaimer 

 

12. Limitation of Liability

Whitestone Jewellery is not liable for:

• Losses arising from misuse of products
• Indirect or consequential damages
• Delays caused by third‑party couriers or external events

Our liability is limited to the value of the product purchased.

12. Governing Law

These Terms & Conditions are governed by the laws of England & Wales. Any disputes will be resolved exclusively in the courts of England & Wales.

13. Contact Information

Whitestone Jewellery Email: contactus@whitestonejewellery.co.uk Registered Address: 124 City Road London, EC1V 2NX